Terms & Condtions

1. Northern Castle Trucking agrees to transport Customer’s vehicle between the origin and destination (terminal/residential/commercial) locations. If the customer requires door pickup or delivery, carrier can only deliver to locations that are legally able to and safe. A mutually agreed upon place to load/unload the vehicle(s) may be necessary due to low hanging trees, low hanging wires, narrow streets, and residential area restrictions. 2. Carrier and driver or agents, jointly and separately, are authorized to operate and transport Customer’s motor vehicle between its pickup location and the destination set forth on the shipping order and Bill of Lading(s). 3. Northern Castle Trucking does not guarantee pickup and delivery dates or transit times and wait times. All dates and assertions made by Northern Castle Trucking are best estimates. Delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pickup or delivery times and dates. 4. Northern Castle Trucking shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees. 5. Customer is responsible for preparing the vehicle to be shipped: a. All loose parts, fragile accessories, low hanging spoilers, etc. must be removed or secured. Any part of the vehicle that falls off during transport is Customer’s responsibility including damages caused by said part to any vehicles(s) and/or person involved. b. Customer shall remove all non-permanent, outside mounted luggage and other racks prior to shipment. c. Vehicle must be in good running condition (unless otherwise noted). d. The vehicle’s interior must be reasonably clean and free of garbage. e. At least ¼ tank but recommended to have no more than ½ a tank of fuel. f. Vehicle must have correct levels of antifreeze, oil and other fluids and must not be leaking. g. All vehicles must have a working foot brake and parking brake/ebrake (unless otherwise noted). h. Customer must disarm any alarm system installed in the vehicle or provide proper instructions for this matter. In the event said alarm sounds and there are no keys or instructions to turn it off, Carrier may silence alarm by any means. i. If there is more than one key being transported with the vehicle, the keys must be securely attached together with a key ring. j. If there are special instructions for operating the vehicle, please attach the instructions to the dash of the car where they are clearly visible. 6. Any non-operational vehicle(s) that were not previously disclosed at the time of booking will be charged an additional minimum of $300.00 CDN. If a vehicle becomes non-operational during shipment, these fees, plus any additional fees required to accomplish delivery will be added to the Customers account and must be paid prior to delivery. Depending on the vehicle’s location, we may not be able to proceed with delivery if the vehicle becomes inoperable. 7. All oversized vehicles must be declared at the time of booking (eg. lifted, oversized tires, dually, ladder racks, lights, truck bed caps, etc.). Customer must declare any after-market features that are on the vehicle and inquire as to the extra charges. Failure to do so may incur additional charges or fees. 8. Any vehicles with less than 6 inches of ground clearance must be declared at the time of booking. Most vehicle transport trailers and rail transport companies require at least 6 inches of ground clearance to be able to safely load/unload a vehicle without causing damage. Northern Castle Trucking and our agents reserve the right to request more information regarding a vehicle prior to or after booking in order to determine if the vehicle can be safely transported. 10. Customer agrees that Northern Castle Trucking reserves the right to cancel any order for any reason at any time. 11. Personal property may not be left inside the vehicle unless confirmed by Northern Castle Trucking prior to shipping. If you have been approved to have personal items left inside your vehicle, Northern Castle Trucking is not liable for loss or damage to said personal items, nor for damage to vehicle caused by excessive or improper loading of personal items. a. The following items are strictly prohibited from being in the vehicle at the time of shipping; guns, ammunition, flammable products, explosives, narcotics, alcohol, jewelry, precious metals, furs, money, pets, plants and contraband. Shipper agrees that the Carrier may confiscate and/or dispose of said items with no remuneration and the appropriate Government authorities will be contacted. 12. All fees must be paid prior to shipping of motor vehicle unless otherwise authorized by Northern Castle Trucking. Customer warrants that he/she will pay the full transportation price due to Northern Castle Trucking in full and will not try to offset any dispute for damage claims and/or delays etc. from freight (transport) charges. If payment cannot be made, the vehicle will be stored at Customers expense until full payment has been made. 13. For any orders that have been approved to be paid by company cheque or EFT, transportation charges that have not been paid within 30 days of date of invoice will be subject to the following: a. A service charge equal to 3% (36% per year) of the outstanding amount will be assessed per bill of lading for each 30 day period or portion thereof that such amount is outstanding; b. All charges accruing under this item are to be paid for by the party responsible for the payment of the transport charges. 14. At the time of door pickup/terminal drop off, Customer and Carrier will carefully inspect the vehicle for pre-existing damage (exterior only) by completing a vehicle inspection report recorded on the Bill of Lading. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a copy of the Bill of Lading. b. Snow covered or excessively dirty vehicles will not be insured for scratches or dents that could be hidden at the time of shipment. c. If a condition report cannot be done at a terminal when dropping off, photos must again be taken of the vehicle at the terminal. A condition report will be done when your vehicle is being loaded onto the train or transport truck. 15. At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transit. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading. a. Damage must be noted in the proper place on the Bill of Lading/Inspection Form and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received her/his vehicle(s) in satisfactory condition, and that Northern Castle Trucking and their agents are relieved of any further responsibility. b. All loss or damage must be reported in writing to Northern Castle Trucking immediately at the time of vehicle pickup. Pictures of damage must be taken and submitted within 24 hours of receiving the vehicle. c. Northern Castle Trucking will share the insurance policy details upon request. d. Customer agrees that Northern Castle Trucking is not liable for any property damage claims to Customer’s vehicle and that his, her or its sole remedy is against the Carrier. e. Pictures must be taken at the terminal or the location where the vehicle is received; the vehicle cannot be moved prior to photos being documented. Damage claims that are reported outside of this timeline are subject to denial. 16. Customer agrees and understands that Northern Castle Trucking is a transportation and property broker. Customer allows Northern Castle Trucking to contract with other licensed and insured Motor Carrier(s), to transport the vehicle(s) described in this shipping order. Northern Castle Trucking reserve the right to use multiple modes of transportation, including but not limited to truck, rail and ship. a. Customer further agrees and understands that Northern Castle Trucking sole responsibility in the transaction between the customer and Northern Castle Trucking is to procure a carrier for shipment of the customer’s property. 17. Customer shall, in their absence, designate a person(s) to act as their agent(s) at the point of pickup and/or delivery if for any reason they are unavailable. The persons listed at the point of origin and point of destination are appointed agents for the purposes of releasing vehicle, approving charges, accepting delivery, and releasing Northern Castle Trucking and Driver from any and all claims upon acceptance of delivery. 18. Carrier accepts responsibility of vehicle after pre-inspection is done and Bill of Lading is signed by the Customer. Carrier responsibility will end when the vehicle is delivered and Customer signs final Bill of Lading inspection. 19. For Open Trailer Transport, your vehicle is insured under the Carriers insurance (subject to a $750 deductible against any claim made) with the following exceptions: a. Any events which are unavoidable or beyond its reasonable control including but not limited to Acts of God, Acts of the Queens enemies, floods, hail, rockslides, snow slides, washouts, avalanches, storms, earthquakes, expropriation, fire or explosion, strikes, lockouts, walkouts, industrial disputes, war, sabotage, riot, insurrection, derailment, labor shortages, power or fuel shortages, or act of failure to act of any government or regulatory body. b. Normal wear and tear items such as dings, chips and minor scratches. c. Damage to Windshields or any other auto glass. d. Damage to antennas that do not retract to within three inches of vehicle body. e. Damage caused by leaking fluids, battery acids, cooling system anti-freeze, industrial fallout or fallout resulting from acts of God. h. Damage caused by freezing of cooling system and/or batteries. Protection from freezing will be furnished by and at the expense of the shipper. i. Vehicle body-kits that crack or come apart during transportation. j. Spare keys and service books not signed for and noted by the driver on the Bill of Lading upon pick-up. k. Damage or loss of license plates, tire covers, and other accessories. l. Mechanical functions, undercarriage, exhaust assembly, mufflers, battery function, alignment, frame, suspension or tuning of engine, damage to the wheels, tires and rims (including loss thereof). m. Not responsible for any damage to underside or bottom of vehicles with under six-inch road clearance. n. Vehicles with large mirrors must have them removed before shipment. Side Mirrors, Glass or Windshields are not insured under our insurance as train vibration can cause them to crack or break. o. Not be liable for roof racks, off road floodlights, or damage or staining to soft tops. For vehicles with low ground clearance, enclosed trailer transport is recommended. 21. Although not required, Northern Castle Trucking highly recommends that customers should independently insure their asset (vehicle) while it’s being shipped. Vehicles that suffer damages that do not fall under Carrier Insurance may still be eligible for damage claims under private insurance. Please check with your insurance company before shipping to confirm what is insured under their scope of coverage. 22. Additional Insurance Programs: a. Deductible Buy-Down – A $750 deductible applies to all valid damage claims which the customer/vehicle owner is responsible for paying towards the repair cost. We offer a Buy-Down program that would eliminate the deductible entirely; the cost for this is $50. Limitations of Liability: Shipper and its agents will not be liable for any indirect or consequential damages, including without limitations, loss of revenue or profits which are based upon, arose out of or are connected with the contract or anything done or maintained hereunder of anything not done or maintained as required hereunder, even if such damages were foreseeable. Insurance does not cover rental vehicles while being repaired or delayed.'